Account and Subscription Setup
How can I sign up for a new IDSharks account?
How to verify my IDSharks account and get free IDSharks credits?
What do I do if I don’t get the email?
What do I do if I still can’t activate my account?
How do I activate an IDSharks subscription?
How does IDSharks subscription works?
Which payment methods IDSharks supports?
How can I support IDSharks project?
Billing & Pricing
What are IDSharks subscription plans and pricing?
Why was I charged again?
How do I cancel my subscriptions?
How can I pay for IDSharks subscription?
Why was my billing declined?
How can I update my billing details?
How do I view my payment history?
How do I change my billing date?
Why am I seeing a message that there is a problem with my payment?
Why am I seeing multiple charges on my statement?
Credits and Usage
What do IDSharks’s currencies stand for?
What are Find Credits?
What are Show Credits?
Can I test the IDSharks’s services?
How can I check Show and Find Credits balance?
How do I refill my Show Credits and Find Credits balance?
Why are my Find and Show Credits gone?
Does Find and Show Credits get carried over to the next month?
Where can I see my Find Credits history?
Where can I see my Show Credits history?
I have another problem with Show or Find Credits. What should I do?
How can I change my account email address?
I didn’t save the results of my search, what should I do?
How do I change my password?
I don’t receive any contacts while inputting Facebook IDs, what should I do?
I cannot log in with my correct login details. What can I do?
I haven’t received the verification email. What do I do?
I forgot my password. What should I do?
I receive an error while using File Search, what do I do?
I don’t receive any contacts no matter what data I use and what type of search I use, what should I do?
I’ve requested a password reset, but I haven’t received an email yet. What do I do?
I receive an error while using Facebook Search, what can I do?
I don’t receive any contacts while inputting LinkedIn/Twitter/Instagram/VK IDs, what can I do?
How to generate API key?
Which browsers can I use for correct work of IDSharks services?
Can I install third party tool to use IDSharks services?