Why am I seeing a message that there is a problem with my payment?

IDSharks was unable to collect a payment because the issuer rejected the recurring charge or because there were not enough funds. To resolve the issue, sign in to your IDSharks account and update your payment method. We will immediately verify the new information and you can continue using IDSharks. If you're still having trouble updating your account with new payment information, please contact our support team by clicking “Contact Us” on the IDSharks main page.